Reference

How bdjell Handles Your Personal Information

This Privacy Policy sets out exactly what data bdjell collects when you open an account, make a deposit via bKash, Nagad or Rocket, and use our platform.

Account data collected at registrationbKash, Nagad, Rocket payment recordsDevice and session dataYour right to access or delete dataContact us to raise a data request
bdjell How bdjell Handles Your Personal Information
DATA REQUEST CHANNELS

Reach Us About Your Privacy

If you want to review the data we hold on your account, request a correction, or ask us to delete your information, use any of the contact paths below. We aim to respond to all data-related requests within a reasonable time. Have your registered email address or bKash, Nagad, or Rocket number ready so we can verify your identity before processing the request.

Email Support Send your data request to our support email address. Include your registered account email and the specific action you are requesting — access, correction or deletion.
Live Chat Start a live chat session from the account page. Our team can log your privacy request in real time and confirm receipt before you close the session.
Account Help Form Use the in-account help form and select the privacy category. This routes your request directly to our data-handling team rather than general account support.
DATA HANDLING PRACTICE

How We Protect and Manage Your Data

We apply encryption to data in transit and at rest. Your bKash, Nagad, or Rocket wallet details are never stored in plain text on our systems. Account sessions are protected by OTP verification at login, and we flag any new device access for review. Retention periods follow applicable legal requirements — data is not held longer than needed. You hold the right to see what we have, ask for corrections, and request deletion once your account is closed.

Encryption at Every Step

All data transmitted between your device and bdjell is encrypted. Payment references from bKash, Nagad and Rocket are stored in hashed form, never as raw wallet credentials.

Cookie and Session Data

We use session cookies to keep you logged in and functional cookies to remember your preferred payment method. No advertising cookies are placed without your consent.

Account Security Controls

OTP verification is required when you log in from a new device. If we detect an unusual session, your account is flagged and you receive an alert to your registered contact number.

Retention and Deletion Rights

We keep account records for the period required by law after closure. Once that period ends, your data is deleted. You can request early deletion by contacting support with your account details.

Common Questions About Your Data on bdjell

The questions below cover the most common privacy concerns raised by account holders. If your question is not covered here, reach us through live chat or the help form and our team will respond with the specific detail you need.

We collect your name, email, contact number and the payment method you register — bKash, Nagad or Rocket. We also log device identifiers and session data each time you access your account.

Payment references are stored in hashed form only — we never hold your raw bKash, Nagad or Rocket wallet number in plain text. This reduces risk if our systems are ever audited externally.

Yes. Send a data access request through our support email or live chat. Include your registered email address so we can verify your identity before releasing any account information.

Contact support via the account help form and select the privacy category. Once your account is closed and the legally required retention period has passed, we will delete your records on request.

We share data only when required to process a payment through bKash, Nagad or Rocket, meet a legal obligation, or resolve a verified account dispute. We do not sell personal data.

We retain records for the period required by applicable law after closure. Once that period ends, data is deleted. You can ask for early deletion by contacting our support team directly.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.